Delivery

Returns & Cancellation Policy:

At Saghi, our goal is your complete satisfaction with our products. Here are our guidelines for returns and cancellations:

Returns:

• If you receive a damaged or defective product, please contact our customer service team immediately.
• We accept returns within 30 days of the purchase date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Return shipping costs are the responsibility of the customer unless the return is due to an error or a defective product.

Cancellation Policy:

At Saghi, we understand that circumstances may change. Here are the details of our cancellation policy:

Timeframe:

• Orders can be canceled within 24 hours of placement.

Cancellation Conditions:

• Cancellations are only applicable if the order has not been dispatched.
• Once an order is processed and dispatched, it becomes ineligible for cancellation.

How to Cancel:

• To cancel an order, please contact our customer service team as soon as possible.
• Provide your order number and the reason for cancellation.

Refund Process:

• If the cancellation request is within the allowable timeframe and the order has not been dispatched, a refund will be issued to the original payment method.
• Please allow 7 working days for the refund to be processed.

Contact Information:

• To initiate a cancellation, reach out to our customer service team at contact us.

Refunds:

• Refunds will be issued to the original payment method once the returned item is received and inspected.
• Please allow 7 working days for the refund to be processed.

How to Initiate a Return or Cancellation:

• To initiate a return or cancellation, please contact our customer service team at Contact us.
• Provide your order number and a brief description of the reason for the return or cancellation.

Exclusions:

• Certain products may be non-returnable or may have specific return conditions. Please check the product description for details.

Damaged & Wrong Goods Policy:

Damaged Parcels:

UK:

If your parcel shows signs of damage or leakage upon delivery, do not accept it. Kindly ask the courier to return the goods to us.

International:

If your international parcel shows signs of damage or leakage upon delivery, accept the delivery and immediately contact us to report the damaged product(s). Hold all goods until instructed by us for their disposal.

Damaged Goods:

We strive for all orders to reach our customers in perfect condition. If you believe there is a fault with an item, inform us promptly. We will work to resolve any issue with a faulty item, but it's crucial to inform us as soon as you discover the fault.

In the rare event of any damage, please contact us, providing as much information as possible. Photographs of the damage, including all packaging, may be required for insurance purposes.

Photographs should include:

• Details of the damage or faulty items.
• A picture clearly showing the intact seal on the damaged or broken bottle.

Retain the product, box, and all packaging until instructed by us.

Wrong Goods:If you receive an incorrect item, contact us immediately.

Lost Goods:

In the unlikely event that goods are misplaced during delivery, we will ensure a replacement is sent if available. Report any discrepancies within 48 hours of receiving your order to our Customer Services team.

Our Packaging:

At Saghi, we prioritize environmental consciousness and the safety of your precious wines during transit. Our packaging is not only environmentally friendly, being made of 100% recyclable cardboard, but it is also thoughtfully designed to ensure the safe and secure delivery of your wines.

Thank you for supporting our commitment to sustainability and the protection of your cherished selections.