United Kingdom Deliveries:
UK mainland: We deliver to all mainland UK postcodes usually in 1-3 business days, although delivery may take up to 7 days to some postcodes.
- Free Uk standard delivery (1-3 days working days) on orders over £120.
- Uk standard delivery (2-3 working days) £5.95 on orders under £120.
- Uk Standard next working day Delivery Cost £7.95(1-2 days) on orders under £120.
- Most orders are delivered by courier partners UPS and RoyalMail, some may come from our store directly.
Unfortunately we cannot offer delivery to the Channel Isles.
Most orders are fulfilled through our trusted courier partners, UPS, APC and Royal Mail. However, some orders may be dispatched directly from our dispatch center by our own logistics. Our team will reach out to you to coordinate the delivery process. You can expect to receive comprehensive tracking information for your order, ensuring transparency and visibility throughout the shipping journey. In cases of larger orders, we may opt for split deliveries to enhance efficiency. Thank you for choosing us; we look forward to delivering your products with care and precision.
Order Dispatch Information:
We aim to provide prompt service to our valued customers. Orders received by 1 pm will be dispatched on the same day. For orders received after 1 pm, rest assured they will be dispatched on the next business day.
At Saghi, we are delighted to offer international delivery to bring our exquisite products to customers around the world. Our international delivery service is designed to provide a seamless and efficient shipping experience. Here's what you can expect:
We ship to numerous countries, allowing customers from different parts of the world to enjoy our products.
Channel Islands, Highlands & Islands of Scotland, Isle of Man, Isle of Scilly, and Northern Ireland:
- Orders must not exceed 10 litres of liquid.
- No products with an alcohol-by-volume (ABV) over 60% may be sent to Norway.
- Orders must not exceed 5 litres of liquid.
USA: We regret to inform you that we are unable to deliver your order to the following locations:
- US Military Bases
- Alaska (outside Anchorage)
- New Hampshire
- North Carolina
- American Samoa
- Northern Mariana Islands
- Puerto Rico
- West Virginia
- Virgin Islands
Customs & Import Regulations:
At Saghi, our commitment is to provide a seamless shopping experience for our customers. Here's important information regarding customs and import duties:
All alcoholic products purchased from Saghi are subject to the prevailing UK alcohol tax.
For orders shipped outside the UK, VAT will not be applied during checkout. However, upon arrival in your designated country, your order may be subject to local sales taxes and duties. These charges are imposed as the package clears customs and are the responsibility of the recipient.
Varied Customs Policies:
Please note that customs policies vary widely from country to country. Saghi has no control over these charges. To obtain precise information about your local customs duties and taxes, we recommend reaching out to your local customs office.
Consequences of Non-payment:Refusal to pay local import duties and taxes may lead to the following outcomes:
- Destruction of goods by customs.
- Return of goods to the sender at the consignee's cost (expenses will be deducted from any owed refund).
If your order is held by your local customs office, you can track its status through the provided tracking information.
Returns & Cancellation Policy:
At Saghi, our goal is your complete satisfaction with our products. Here are our guidelines for returns and cancellations:
- If you receive a damaged or defective product, please contact our customer service team immediately.
- We accept returns within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return shipping costs are the responsibility of the customer unless the return is due to an error or a defective product.
At Saghi, we understand that circumstances may change. Here are the details of our cancellation policy:
- Orders can be canceled within 24 hours of placement.
- Cancellations are only applicable if the order has not been dispatched.
- Once an order is processed and dispatched, it becomes ineligible for cancellation.
How to Cancel:
- To cancel an order, please contact our customer service team as soon as possible.
- Provide your order number and the reason for cancellation.
- If the cancellation request is within the allowable timeframe and the order has not been dispatched, a refund will be issued to the original payment method.
- Please allow 7 working days for the refund to be processed.
- To initiate a cancellation, reach out to our customer service team at contact us.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
- Please allow 7 working days for the refund to be processed.
How to Initiate a Return or Cancellation:
- To initiate a return or cancellation, please contact our customer service team at Contact us.
- Provide your order number and a brief description of the reason for the return or cancellation.
- Certain products may be non-returnable or may have specific return conditions. Please check the product description for details.
Damaged & Wrong Goods Policy:
If your parcel shows signs of damage or leakage upon delivery, do not accept it. Kindly ask the courier to return the goods to us.
If your international parcel shows signs of damage or leakage upon delivery, accept the delivery and immediately contact us to report the damaged product(s). Hold all goods until instructed by us for their disposal.
We strive for all orders to reach our customers in perfect condition. If you believe there is a fault with an item, inform us promptly. We will work to resolve any issue with a faulty item, but it's crucial to inform us as soon as you discover the fault.
In the rare event of any damage, please contact us, providing as much information as possible. Photographs of the damage, including all packaging, may be required for insurance purposes.
Photographs should include:
- Details of the damage or faulty items.
- A picture clearly showing the intact seal on the damaged or broken bottle.
Retain the product, box, and all packaging until instructed by us.
Wrong Goods:If you receive an incorrect item, contact us immediately.
In the unlikely event that goods are misplaced during delivery, we will ensure a replacement is sent if available. Report any discrepancies within 48 hours of receiving your order to our Customer Services team.
At Saghi, we prioritize environmental consciousness and the safety of your precious wines during transit. Our packaging is not only environmentally friendly, being made of 100% recyclable cardboard, but it is also thoughtfully designed to ensure the safe and secure delivery of your wines.
Thank you for supporting our commitment to sustainability and the protection of your cherished selections.